Refund policy

Returns & Exchanges

We will be happy in accepting returns: the period in which a return may be requested will be extended to 15 calendar days from the receipt of your order.

  • The return must be requested within 15 days of the delivery date
  • The item must be in its original, unused, unaltered and unwashed condition
  • The item must be returned with the tags and packaging in their original condition

Please note: Discounted items are not eligible for return.

Apparel: all original tags must still be attached to the garment(s). Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewelry that may catch or tear fabric.

Damaged/defective items: if you believe an item to be defective or damaged, please contact our official email so that we can help resolve the issue.

SwingSwing reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address. In order to avoid this, please contact our official email to assist you with the return process, stating your order number, the item(s) to be returned and the reason for the return. And possibly a photo confirmation.

 

Returns

To initiate a return, you can contact our official email to assist you with the return process. SwingSwing adheres to a strict no-paper policy, so as to reduce waste. This is why shipments do not include a return slip inside the box.

Guest Orders: If you placed your order as a guest, you must create an SwingSwing account in order to request and manage a return yourself. If you prefer, you can contact our official email to help you facilitate the return.

International Returns

International customers are responsible for covering the cost of return shipments and coordinating the return with their local post.

Please follow this step-by-step guide to initiate a return authorization:

Step 1 - Log in to your SwingSwing account and access your ‘Order History’ 

Step 2 - Request a return authorization (RA) to swingswing2024@163.com

Step 3 - A return instructions will be sent to the e-mail address associated with the order.

Step 4 - Follow the instructions and coordinate the return with your local postal service.

Please ship returning international packages with your country/region’s local shipping carrier and be sure to use standard shipping. For added safety, please insure all packages with a tracking number.

 

Exchanges

SwingSwing does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.

 

Refunds

Once the returned merchandise has been quality checked and approved, SwingSwing will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 7 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement.

Please note: No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.

 

Frequent Returns

We offer a lenient return policy to provide customers with an easy and convenient shopping experience. If you are experiencing sizing issues or consistently finding merchandise to be unsatisfactory, please contact our Customer Care team.

Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or cancelling future orders.

SwingSwing reserves the right to reject returns which do not comply with the return policy. Returns that do not respect the policy may be sent back to the original shipping address.